This Refund Policy explains when and how you can request a refund for a Macan subscription.
1. Subscription Cancellations
You may cancel your subscription at any time from your account settings. Canceling stops future renewals but does not automatically refund the current billing period — you retain access to the Service until the end of the period you've already paid for.
2. Refund Eligibility
We offer refunds in the following cases:
- Within 7 days of initial purchase: if you subscribed for the first time and are not satisfied with the Service, contact us within 7 days of your initial payment for a full refund, provided your usage is consistent with reasonable evaluation of the product (not, for example, running your full intended scan volume and then requesting a refund).
- Billing errors: if you were charged incorrectly (e.g., duplicate charge, wrong amount), we will refund the erroneous portion in full.
- Service unavailability: if the Service was unavailable for a significant portion of a billing period due to an issue on our end, we may issue a partial or full refund for that period at our discretion.
3. Non-Refundable Situations
Refunds are generally not provided for:
- Renewal charges after the initial 7-day window, if cancellation was not requested before the renewal date.
- Partial billing periods when you cancel partway through a monthly, 6-month, or annual term (you keep access through the end of the paid period instead).
- Dissatisfaction with scan findings or results that reflect the actual security posture of the scanned target — the Service performed as intended even if the findings were not what you expected.
4. How to Request a Refund
To request a refund, contact us at billing@xrisko.com with your account email and the reason for your request. We aim to respond within 3 business days.
5. Refund Processing
Approved refunds are issued to the original payment method:
- Xendit (IDR) payments: processed back to your original payment method per Xendit's standard processing times (typically 7–14 business days).
- Creem (USD) payments: processed back to your original payment method per Creem's standard processing times.
Processing times are ultimately governed by your bank or payment provider and may vary.
6. Changes to This Policy
We may update this Refund Policy from time to time. The version in effect at the time of your purchase governs that transaction; the current version on this page applies to purchases made after any update.
7. Contact Us
Questions about this policy can be sent to billing@xrisko.com or via our Contact page.